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Terms and Conditions
Made to Order / Custom Order Terms and Conditions:
By consenting to the terms and conditions you hereby understand that the items you are ordering are hand made, made to order items that are created in our warehouse specifically for your order. In giving us your logo or design ideas and then agreeing to the mock up you are fully aware that this is a custom made item. These items take time to create, and are typically completed between 7 and 31 days after your order is placed. Once your order is placed we do not allow alterations to sizing, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. If you receive a custom/made to order item from us that is incorrect you may of course contact our support team with your order number in the subject line and they will be happy to assist you in an exchange for the correct items originally ordered.
We do not allow refunds due to impatience or in the event of unforeseen circumstances, e.g., “I don’t need these anymore,” “I didn’t know they’d take weeks to create,” “I need the money to pay bills,” and so on.
Please DO NOT ORDER MADE TO ORDER ITEMS OR CUSTOM ITEMS IF YOU DO NOT AGREE TO THESE TERMS.
On shipment of items:
Upon placing an order containing custom items your order may be split into multiple shipments to get you your products as soon as possible. Some products made in our facility take longer than others and upon completion will ship immediately. Do not be surprised if you receive your items from your order individually. If you have any concerns about the whereabouts of your unfulfilled times on your order than feel free to contact us via email.
From our FAQ page:
Unfortunately we can not and do not accept returns or exchanges on custom items. We do not give refunds for orders canceled due to impatience or incorrect orders attributed to customer error. Please double check to make sure your order is correct before submitting payment! We will not provide a cash refund on custom orders. Please make sure you select the correct size/design prior to completing your order for custom items.
On Trademarked Images:
You cannot use a Trademarked badge unless you have permission to do so. Both you and we would be held liable for this that is why we specify in every product that you need to have permission to use the badge you have provided.